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“On Hold” means an item is being previewed by another client and is not available for immediate delivery. The item may not sell and could be returned to us within a short period of time. If the item is returned, its status will be changed to “Available” and it can be shipped immediately.
If an item is on hold, you can still decide to go through the purchase process and buy the item. However, it may not ship immediately. If the item is not returned to us, we will contact you to let you know that your transaction has been voided.
If you are extremely interested in buying an item that has an “On Hold” status, you should complete the online purchase process. You will have top priority in receiving the item if it becomes available.
“Available” means just that – an item is available for immediate sale and delivery. If you would like to buy the item, you can complete the purchase process. You will receive confirmation of your order and will be notified when your item has been shipped.
Our “Setting Options” are the various mounting designs we offer for you to create a custom jewelry item. They include ring, earring, necklace, and pendant settings. We can set any of our gemstones or gemstone pairs in your desired setting option.
As gemstone specialists, our aim is to maintain the widest selection of loose gemstones that our customers can choose from. You can browse our jewelry setting designs and then pick a gemstone, or you can select a gemstone first and then pick a setting. We have hundreds of setting options to choose from, but if you don’t see what you are looking for, or you have an example of a piece you want to re-create, we are happy to work with you to create a specially commissioned piece.
To help our customers better imagine their custom jewelry pieces, we provide two complimentary computer rendered images. Additionally, we can create and deliver a custom 3D wax model of the actual setting design for a nominal $95 fee (which is credited back to you with order of the setting).
If you see more than one item that you would like to preview, please call us directly at 1-000-000-0000 to discuss your order. We usually allow customers to compare more than one item at a time in person. However, please do not purchase multiple items online that you do not intend to buy without notifying us first.
We can ship you the stone to view in person first if you’d like. A hold is placed on your credit card for the total amount of the stone. We’ll then ship the stone to you and you’d have 5 days to preview it. If you wish to return it, you just send it back and the charges will drop. We cover the shipping to you and the insurance on the return package; you’re just responsible for the postage fee on the return shipping.
If you see more than one item that you would like to preview, please call us directly at 1-000-000-0000 to discuss your order. We usually allow customers to compare more than one item at a time in person. However, please do not purchase multiple items online that you do not intend to buy without notifying us first.
Over the years we’ve worked with several different insurance companies and extended warranty service providers. We have been very impressed with Extend’s service and value, and have since partnered with them to offer exclusive accidental damage and extended protection plans for the majority of our jewelry offerings.
